Dear customers,
Due to the influence of the Chinese national congress, we had been experiencing a major service outage in China mainland between May 21 and May 27, 2020. We attach great importance to and fully realize the business continuity plan defects and lack of robustness exposed by this issue and express our most sincere apologies to our customers for the inconvenience and distress caused by this problem.
In response to the above issues, we have restored access to all gateways on May 28, 2020. In addition to the availability restoration, to ensure that the customer's doubts are adequately resolved, we will double compensate the service time for all customers affected by this incident for a total of 14 days before June 15.
If you are still cannot connect to SocketPro,
- For Windows devices, please delete the old client app and go to our website to download it again.
- For other devices, please reset the client apps.
Once finished, you are reconnected and ready to go.
We promise that we will continually improve our service availability, optimize the connection quality, and bring high-quality products and excellent services to the customer community.
If you have any other questions, please do not hesitate to contact us.